Job Title:         Information Technology Technician

Reports to:      Director of Operational Technology               

Dept./School:  Information Technology

Primary Purpose:

The Information Technology Technician will assist with operations, troubleshooting, and maintenance of all technology infrastructure and on-site technical work to install and maintain computer and electronic equipment and software applications throughout the district.

Qualifications:

Education/Certification:

High school diploma or GED

Associate Degree in a technology related field or equivalent working experience.

Clear and valid driver’s license

Special Knowledge/Skills:

Minimum three years of experience with technical “Bench Level” repair of computer and electronics type equipment.

Minimum three years of experience supporting end-user networks in a Microsoft environment.

Minimum three years of experience supporting a LAN/WAN environment.

Minimum three years of experience supporting Microsoft Active Directory and current Microsoft Operating Systems.

Minimum three years of experience supporting computer workstation setup

Knowledge of computer hardware and software applications.

Ability to install, maintain, and repair computers and peripherals in an enterprise network environment.

Ability to install and maintain network cables and hardware.

Ability to diagnose problems and perform repairs.

Experience:

3+ years of work experience installing, maintaining, and repairing computers and peripherals in an enterprise network environment.

Major Responsibilities and Duties:

Technical Support

Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.

Provide technical assistance to users of computers, instructional equipment, and software.

Install and configure application and operating system software and upgrades.

Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

Assist with the organization and distribution of technology-based material.

Equipment Repair and Maintenance

Diagnose and repair network connectivity and hardware issues, including printers, terminals, phones, smart-boards, smart-monitors and personal computers.

Remove old equipment and perform data migration to new machines.

Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.

Respond to after-hours emergencies as needed.

Provide coverage and support for Information Technology Department as directed by supervisor.

Analyze log files, investigate, and correct or record errors discovered.

Monitor District helpdesk, ensure that tickets are closed or escalated properly along with acting as an escalation point for Tier 2 level support.

Assist with network account troubleshooting.

Maintain public address systems.

Assess and perform “Bench Level” repair on audio visual and electronic components.
Deploy, monitor, and maintain uninterruptible power supply systems for District technology equipment.

Troubleshoot and maintain low voltage technology related systems.
Develop and maintain repair processes.

Provide administrative support of digital communication systems; including training and orientation for staff.

Ensure regularly scheduled technical maintenance tasks are accomplished on time.
Provide leadership, coordination, and training for department Technicians.

Inventory

Maintain accurate inventory of hardware, software, and other equipment and material.

Identify, request, and control the inventory of repair parts.

Other

Comply with policies established by federal and state law, State Board of Educators and Loacal Board policy

Monitor industry trends, technologies, and standards.

Research, recommend, and apply new technologies as they emerge.

Comply with all district and campus routines and regulations.

Supervisory Responsibilities:

            Some.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Hand tools and test instruents for electronic repairs and cable installations; personal computers and peripherals; small truck or van

Posture:

Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion:

Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting:

Moderate lifting and carrying (up to 45 pounds); occasional heavy lifting (50 pounds and over) lift up to 15lbs. overhead while standing on a ladder

Environment:

Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress